Skylight support (including this Resource Center!) is available from the Skylight platform under the "My Skylight” tab. 

If you have a question that you can't find here in this Resource Center, please don't hesitate to send an email to support@skylight.global or contact your Skylight representative.

Skylight has some training videos on YouTube. Note: The videos may not always reflect the most up to date platform updates. 

Recommended Browsers

For a better user experience, it is recommended to use a browser that we are currently supporting. You will see a warning message upon logging in if the browser you are using is not compatible with Skylight. 

You can view the most updated list of browsers supported here (e.g. Chrome, Edge, Firefox, and Safari for Desktop users). 

Troubleshooting

Refreshing the Page 

If ever you notice an issue on Skylight, refreshing the web browser page is a helpful troubleshooting step. 

“Hard Refresh” 

Sometimes a “Hard Refresh” or clearing the cache can be necessary after there have been system updates to the platform. Clear your cache.

If a hard refresh does not resolve the issue, please reach out to support@skylight.global for assistance.